WhatsApp queue notifications for events

Here is a typical flow for one guest at the simulator in our automotive demo, from joining to rating the experience:

The call withdrawn message only goes out if the marshal releases a place after the hold timer runs out. Every message is a template you can edit in the Event Studio, with variables for the guest's first name, the experience, their code, the meeting point and how long their place is held.

• Short enough to read at a glance on a lock screen.
• The guest's first name and the experience, so it's clearly meant for them.
• The code to show and where to go, in that order.
• How long the place is held, so nobody panics or dawdles.
• One message per moment: joined, get ready, your turn. No reminders in between.

Cue's default templates follow these rules, and you can adjust the tone to match your brand.

Guests choose to receive queue alerts when they join, with clear wording that names you as the data controller. Queue alerts and marketing messages are separate choices, and marketing consent is optional and never pre-ticked. Contact details are used to run the queue and send alerts, and are deleted on your schedule after the event. Read more on data and privacy.

WhatsApp business messaging has its own rules for templates and opt-in. We set up your sender name and approved templates with you before the event.

See the messages arrive for yourself in the live demos: join from the guest app on your phone and call yourself from the console. Or read how the QR code queue system and queue management in the UAE fit together.