Use case · Attractions
Timed entry and virtual queue for attractions and pop-ups
Timed entry with a standby queue for immersive rooms, plus queues for photo spots and rides. Families book a slot, enjoy other experiences in the meantime and get called on WhatsApp.
The problem
The queuing problem at an attraction
Immersive rooms, pop-ups and attractions have a fixed capacity for each entry. Visible lines put new guests off, timed tickets sell out early in the day, and places left empty by no-shows go to waste. Families with children don't want to stand in one place for long, and staff end up explaining the wait over and over.
Experiences with height or health requirements add another step, usually a conversation at the front of the line, just when everyone wants to get in.
How Cue runs it
How Cue runs an attraction
Our Light Pop-up demo combines timed entry and queues:
- Hybrid timed entry for the Infinity Room: entries at fixed intervals for a set group size, with a standby line that fills places left by no-shows.
- Queue for the Light Portal Photo, with the photo sent to the guest afterwards.
- Queue with declarations for VR Flight, where guests confirm height and health requirements before joining.
- Walk-up for the Gift Shop, and a menu for the café with sold-out items flagged.
Each room or ride has its own entry interval, capacity and group size, set in the Event Studio and adjustable on the day if a room runs slower than planned. A family can book the next Infinity Room entry and join VR Flight while they wait. Cue checks for clashes and calls them in the right order.
For guests
What guests see
Guests join from a QR code at the door or the ticket desk. The pass shows the next entry times, live waits for each experience and a map. Group sizes and age or height declarations are handled once per group, before anyone reaches the front.
A get-ready message and then the call arrive on WhatsApp, in English or Arabic, with a code to show at the door. Guests running late can move themselves back a few places once, instead of losing their entry.
For your team
What staff see
Hosts at each room see the next entry, who has checked in and how many places are still free, and call the standby line in one tap. If a room needs a moment between groups, the host pauses it with a reason guests see. Guests without a phone are added at the desk and called by code on the screens.
Venue screens show the next entries, the codes being called and live waits, so guests know where to go without asking.
Afterwards
What you get afterwards
- Joins, waits, no-shows and ratings for every room and ride, by hour and by day.
- Consented leads from guests who opted in to marketing.
- A CSV export of the data you're allowed to keep, or a connection to your CRM set up for your event.
- Event data deleted on the schedule you set, with written confirmation.
Weighing timed tickets against a queue? Read our guide to virtual queues vs timed tickets.
Try it
See it running
Open the attractions demo on your laptop and the guest app on your phone, then call yourself from the console.
Related use cases
Want the bigger picture? Read about our virtual queue system, or browse all use cases.
How does the standby queue work?
Guests without a booked entry join the standby line. When booked guests don't arrive, staff call the standby line to fill the empty places.
Can a family book one slot and queue for something else?
Yes. Guests can hold up to two places, and Cue warns them if both turns could land together.
Can we set height or age requirements?
Yes. Each experience can ask guests to confirm declarations, such as a minimum height, before they join.
Can guests without a smartphone take part?
Yes. Staff add them at the desk, and Cue gives them a short code that appears on the venue screens when it's their turn.